Who should take precedence in a response plan regarding callers?

In the context of an active shooter incident response plan, prioritizing primary callers is crucial for effective communication and response coordination. Primary callers typically include individuals who are directly involved in the incident, such as those present at the scene or witnesses who can provide first-hand information about the threat. Their calls are essential as they can relay real-time data regarding the situation, including the shooter’s location, the number of shots heard, or any immediate injuries observed.

By responding to primary callers first, emergency responders can gather critical information that aids in the rapid assessment of the threat and the deployment of necessary resources. This prioritization ensures that the first responders are not only aware of the situation but can also act swiftly based on accurate details provided by those experiencing the incident firsthand.

In contrast, secondary callers may be those who are not directly involved but may have received information from other sources, while tertiary callers typically have even less immediate relevance to the urgent situation. While all callers are important for the broader understanding of an incident, prioritizing primary callers allows for a more effective and focused response to emergencies.